LINSY is a brand that strives for the best products and services. Fast, safe and reliable are the three key words comprising the guideline for our delivery service.
* Carefully and thoroughly review this Shipping Policy to fully understand how we handle each purchase.
By far, we are able to cover most of the United States, except:
Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, American Samoa, Northern Mariana Islands, Palau Islands, Federated States of Micronesia, and the Marshall Islands.
If you live somewhere else, contact us at email@example.com. We will try our best to find a solution.
However, we cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) or to freight forwarders.
Normally LINSY will offer door-to-door FedEx service for FREE. All the packages will be handled by FedEx under two different terms, Basic Drop-off and VIP Drop-off.
①BASIC & VIP DROP-OFF
They are carried out by the same courier, FedEx, with two major differences:
Call to schedule deliver timing: with the VIP version, clients can call FedEx at +1 (800) 463 3339 for specific drop-off time. The Basic one, however, doesn't allow clients to do scheduling.
Clients' Presence: according to protocols of the VIP version, clients are required to be present and sign to ensure arrival, while the Basic drop-off works with limited contact.
For clients who want their orders shipped to exceptional countries and areas, extra fees will be charged, which might vary in accordance with quotations from different couriers. Please contact us at firstname.lastname@example.org.
(2)Less Truck Loading
Some products are larger than most of sofas, which passed the weight limit of each package of FedEx, so we have to drop FedEx delivery and switch to LTL, aka Less Truck Loading.
①LTL might take longer time to deliver your packages.
Normally, it will take 7-10 days to get it delivered in cities like NY, LA, 15-20 days in other cities.
②Labor charges may apply if you need packages delivered to your house.
LTL will drop your package at your door or garage, but they won't carry it inside for privacy. If you want them to place the package inside, you need to pay an extra LABER FEE and negotiate it with LTL Driver.
③It is important to make an appointment in advance.
They do not accept scheduling time for delivery or delivery on weekends. Please keep an eye on emails, texts, or phone calls from LTL about the exact delivery time. If you need scheduling, extra cost will be charged. We have consulted them, this is about $85.
④Make sure your ordering decisions are sensible.
Once we shipped out, if you want to have your package returned to the sender without reason(not a quality issue), you need to pay for the return shipping fee(it can be hundreds of dollors), and extra $75 service fee to the LTL driver.
3.HOW THE SYSTEM WORKS
Our shipping system ensures our products come to our clients intact and timely. After the sofas are manufactured and packed, we will load the packages and have them shipped to ports in the States. Our trucks pick up all the goods and send them to our warehouse, which normally takes 7-10 days. We have two warehouses located separately in California and New York. It takes another 24-48 hours for us to unload, sort and proceed. FedEx comes for pick-up during the weekdays. In most cases, couches reach our customers in 5-7 days. That’s how we work and have your sofa ready for delivery.
* Due to the high amount of orders during the Holiday season, it will take longer to ship.
An email containing one tracking number is supposed to reach every client's inbox. In some cases, please check the spam box if you fail to find it.
Since the product may be split into multiple packages, for the rest of packages yet to come, please provide your order number, contact: email@example.com.
5.SHIPPING & DELIVERY TIME FRAME
Our warehouse and shipping department will need 1-2 working days to proceed, processing efficiency will be slow on weekends.
Afterwards, the item will be delivered and arrive at your front door in 5-7 days. However, the actual delivery time might be impacted due to external factors, such as the traffic jam before significant holidays, extreme weathers, Covid policies, and etc. To consult representatives for specific questions about order delivery, clients may provide your order number and contact us at firstname.lastname@example.org.
Please provide accurate contact details and shipping address information and inform us of any changes or updates prior to the delivery process at email@example.com.
We hope our shipping service can be part of your pleasant shopping journey!