*If you need to return the product to us, please read the following guidelines：
1.REQUIREMENT
①To request return & refund, please contact us at support@linsy.com for proceeding instructions and help.
②Returned merchandise must be in the same condition as when you received it, undamaged, saleable, with the original packaging. Otherwise, additional expenses will be incurred because the goods cannot be resold.
③All item(s) are refundable within 30 days of receipt.
④Several informations are required for our representative to start the process: your order number; if you've already unpacked the item(s), photos of the item(s) that is clear enough for us to determine its status; if you keep the package on, photos of the cartons boxes that you'd like to return with close-up of the labels; numbers of pieces that you'd like to return.
2.THE RETURN ADDRESS
The biggest warehouse of ours is at 9059 HERMOSA AVENUE, RANCHO CUCAMONGA, CA, 91730. However, as we are expending our warehouses currently, please contact us first before returning the item(s) to confirm the address.
*We do not accept returns without notice.
3.REFUND WITH NO CHARGE CRITERIA
Items that can be returned/refunded without charge must follow the criteria as below:
①Faulty items damaged/broken or stained upon arrival.
②Items received in the incorrect size/color(not personal subjective feelings).
4.REFUNDABLE WITH CHARGE
In order to offer fast and convenient shipping, avoid unexpected cost, and responsibly recycle or refurnish returned items, you may contact us for return shipping and we will charge a return shipping fee.
The charge is as follows:
|
Type |
Charge a return shipping fee |
Extra charge |
|
Orders that are cancelled before transit |
0 |
For oversized products transported by LTL, additional return freight and labor cost for the driver shall be borne. |
|
Orders that are cancelled in transit |
20% of actual payment amount |
|
|
Orders that are refused at delivery due to non-damage reasons (include but are not limited to size, color variation, etc.) |
25% of actual payment amount |
|
|
Packages have been opened but original packaging remains intact |
30% of actual payment amount |
|
|
Packages have been opened and without original packaging. |
40% of actual payment amount |
*Please note that your total refund amount is subject to website discounts. The value of the coupon code will be deducted from the refund. Once the item(s) arrives back at the warehouse for inspection, the refund process will begin. Return services may be delayed due to COVID-19 safety measures.
5.NON-RETURNABLE ITEMS
We will not accept returns in the following conditions:
|
1 |
Items outside the 30 days guarantee time-frame. |
❌ |
|
2 |
Items marked “Non-Returnable” on the sale page and those clearance items. |
❌ |
|
3 |
Items you have already assembled. |
❌ |
|
4 |
Small cuts, scratches or damage during the cleaning process-damaged caused by the incorrect installation of a product. |
❌ |
|
5 |
Cracks during the random displacement of the items. |
❌ |
|
6 |
Items kept in contact to direct sunlight and water, resulting in decaying of wood. |
❌ |
|
7 |
Items contain damage caused by human factors, accident, misuse of the product or negligence. |
❌ |
6.REFUND
We can credit back the refund to your original payment method or return the amount via other money transaction platforms. Any associated return shipping costs will be deducted from the refund amount.
For credit card refunds, we will start refunding, once we received items at our warehouse. The actual refund date is based on the bank processing cycle which normally takes 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
To check the status of your refund, please visit the My Orders page.