We offer 1 year manufacturer's warranty.
WHAT IS COVERED:
Before it arrives unused, there is smudges, damage in the following cases：
- Food, beverage, human and pet stains
- Accidental rips & tears
The following situations occur under normal use, excluding man-made malicious damage：
- Broken frames & metal components
- Broken zippers
- Chipped, cracked & peeling wood
- Minor burn & heat marks
- Product defects, after manufacturer’s warranty expires
- Product repair or replacement PS.
SOFA CLEANING TIPS
For stains, spot clean with a mild detergent as soon as a stain occurs. We recommend using a solution like dish soap and warm, filtered water. We do not advise cleaning with heavy bleach solutions. For hair or debris, simply use a lint roller or vacuum.
WHAT IS NOT COVERED:
Product damage subjectively generated during use, such as：
- Damage that occurs during product delivery
- Pet damage (other than bodily fluids)
- Odor elimination
- Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids
- Natural disasters
- Fortuitous events
- Damage caused by human factors, accident, misuse of the product or negligence.
- Theft or loss of the product
- Multiple claims filed at the same time
- Claims not initiated within 1 year of the issue.