Before it arrives unused, there is smudges, damage in the following cases：
Food, beverage, human and pet stains
Accidental rips & tears
The following situations occur under normal use, excluding man-made malicious damage：
Broken frames & metal components
Chipped, cracked & peeling wood
Minor burn & heat marks
Product defects, after manufacturer’s warranty expires
Product repair or replacement PS.
SOFA CLEANING TIPS
For stains, spot clean with a mild detergent as soon as a stain occurs. We recommend using a solution like dish soap and warm, filtered water. We do not advise cleaning with heavy bleach solutions. For hair or debris, simply use a lint roller or vacuum.
WHAT IS NOT COVERED:
Product damage subjectively generated during use, such as：
Damage that occurs during product delivery
Pet damage (other than bodily fluids)
Stains resulting from acid, ink, wax, dyes, bleach (outside of recommended use) or similar liquids
Damage caused by human factors, accident, misuse of the product or negligence.